According to the organization's policy and in order to satisfy the customers, meetings, committees, and visits are planned.
Meetings on qualitative issues, rework and repair instructions, and replaced components (auto seat frame) are held on a weekly basis at Sapco with the representatives of suppliers, Sapco experts, and the after sales service representative of Sapco (Isaco).
Committee meetings are held under the management of Sapco in a periodic or case-specific (dissatisfaction or customer complaints) in after-sales service centers (dealers) throughout the country. These meetings are conducted in order to check and replace the defective units.
Visiting the central warehouse:
Central warehouses visits are performed at least once a month by suppliers’ representatives to investigate quality problems and defective auto seat frames, and determine the actions needed.